No. Shipping is free with no mimum. You will never have a shipping charge.

It depends on the product. Orders processed here will take 5-7 business days to arrive. Most orders arrive withing 7 to 15 business days.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Absolutly. We always aim for satisfied customers. We allow a 7 day return policy. Just email us directly and we’ll take you through the process.

Unfortunately, our returns and exchange policy only covers manufacturer defects. In a situation where you are less than satisfied with your item, kindly write to us at admin@theonlinepetstore.com.sg and tell us why. We will try our best to work out a solution!

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.